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Community / support / Desktop App Freezes: MacOS Sonoma 14.5, latest version of S3Drive downloaded from the website
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InfiniteAds559 6/1/2024 7:56 PM
The app freezes constantly and requires force quitting the app multiple times. Once it's loaded correctly, the app works as it should. However, I have a habit of closing the app and the cycle continues. I've uninstall the app and using the web app for the time being.
👍 2
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Thanks for your report. May I ask you a couple questions to help us narrow down the problem? Did you use mount and/or mount when app starts features? What back-end provider are you using, is it S3 or Rclone? Are you using login/email account (that can be registered via S3Drive) inside the macOS app?
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InfiniteAds559 6/2/2024 5:26 PM
I'm using S3-BackBlaze without mount enabled.
5:28 PM
Also, where does my downloaded files go using the browser? I tested some files to download, and I don't know where to locate the file once it finishes
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InfiniteAds559
Also, where does my downloaded files go using the browser? I tested some files to download, and I don't know where to locate the file once it finishes
It should be your Downloads folder, if it's not there can you check Transfers tab inside S3Drive and see if it actually suceeded or perhaps ended up in Error tab?
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InfiniteAds559 6/2/2024 7:44 PM
It was 100% downloaded. It usually asks me where to save files, but this time it just downloaded without asking where. I also searched in my browser folder if it went there as well as global search of the file name isn't coming up.
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I've passed these two issues to our team to investigate and will get back to you. Speaking of web client download issue, what web browser do you use?
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InfiniteAds559 6/3/2024 10:20 PM
I use the latest version of Brave browser
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Speaking of macOS we've released pre-release of 1.9.1 with updated app engine, dependencies and couple other changes. It may or may not address the freeze issues that you're experiencing, but it may be worth trying: https://github.com/s3drive/macos-app/releases/tag/1.9.1 Speaking of Brave, we couldn't reproduce this issue on our end and getting prompt on latest Brave and macOS Sonoma just fine (screenshot attached). Given that Brave users seem to report such issues on macOS: https://community.brave.com/t/ask-where-to-save-each-file-before-downloading-toggle-doesnt-work/480196/2 can you please try a different browser and let me know if it works for you? Thanks ! (edited)
Same problem on Mac, since v1.50.114. Getting the Save As overlay for every download, even though this setting is switched off.
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Hi @InfiniteAds559, I've thought to check out on this. We've released yet another macOS release 1.9.2, where this issue may no longer be present. Would you be happy to update and then check if app still has a freezing issue? Thanks.
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InfiniteAds559 6/26/2024 3:59 PM
Thanks for the update, Tom. Unfortunately, the app is still unresponsive at startup (edited)
4:03 PM
Also, on the web app my files shows it's corrupted. I logged out and logged back in, but still the same result. Viewing on Android works fine
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InfiniteAds559 6/26/2024 8:46 PM
False alarm regarding corrupted files. It's an issue on my end.
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InfiniteAds559 7/5/2024 3:16 AM
Hi Tom, following up on this issue regarding a non-responsive app on MacOS. I downloaded the new .dmg and it freezes upon startup. I have the web app installed in Applications as well as the actual app named S3Drive 2. Not sure if the web app and app in the same Applications folder have something to do with it.
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I am sorry that it takes us so long to identify this issue and thank you for you patience. By any chance could you please start the app from terminal using this command: /Applications/S3Drive.app/Contents/MacOS/S3Drive Please paste the output from the terminal, so perhaps this will give us some useful information as to on which moment during startup app does freeze.
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InfiniteAds559 7/5/2024 9:01 PM
[IMPORTANT:flutter/shell/platform/darwin/graphics/FlutterDarwinContextMetalSkia.mm(66)] Using the Skia rendering backend (Metal). flutter: Failed to init launchAppAtStartup. Unsupported operation: isEnabled flutter: App version: 1.9.4 flutter: App config initialized flutter: preFutureInit() flutter: Initializing auth flutter: postFutureInit() flutter: sqflite warning You are changing sqflite default factory. Be aware of the potential side effects. Any library using sqflite will have this factory as the default for all operations. sqflite warning flutter: initState() flutter: postInitSystemTray() flutter: postInitSchemeUrlListener() 2 note: appStartMeasurement not available on this platform
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